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OliverUrface's avatar
OliverUrface
Reel Rookie
3 years ago
Solved

New voice remote w/ factory reset TCL TV not working

I bought a voice remote for a TCL whose original remote is lost. It worked just fine until I decided to factory reset the TCL. Now the TCL is stuck on the language choice window as the new remote refuses to work except for the power button, which is almost more frustrating. Any thoughts?

  • OliverUrface's avatar
    OliverUrface
    3 years ago

    Well, RenoJim, you are wrong and not helping. Got the remote at Target. Brand new. No pairing button. Turns out if you hold the home and back button for 5 seconds it activates pairing mode. Thanks to customer service for the win. 

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      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        Where did you get the remote?  I'm pretty sure the recent Roku Voice Remotes have a pairing button, but there was at least one model that didn't.  Either way, the remote must be paired before it will do anything other than turn the TV off/on and control the volume since that was configured before the factory reset.

        How to set up your Roku® voice remote | Official Roku Support

  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    If you factory reset the TV then you have to pair the remote again.  Press and hold the pairing button on the back or inside the battery button until the light starts flashing and then plug in the power to the TV.  It should pair once it restarts.

    The TV control button (Power, Volume, Mute) are completely separate from the other controls and once the remote is configured to control those buttons it will be remembered in the remote and a factory reset of the TV won't have any effect.  The pairing for the Roku controls will be lost on a factory reset.

    • OliverUrface's avatar
      OliverUrface
      Reel Rookie
      3 years ago

      There is no pairing button underneath the battery with this model. Very frustrating.