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brain831's avatar
brain831
Newbie
3 years ago

New voice remote not pairing, please help

Brand new Ultra with a rechargeable remote, charged overnight. I press the pairing button and about 20 seconds later the pairing light flashes five times. Following the instructions I then press and hold the button again but nothing happens, until, after 20 seconds it flashes times again and then... Nothing.

I had an old voice remote (with removable batteries) that easily paired. So I used it to get into the settings menu to add a new remote and that didn't find the new one either. Funny thing, though, even though the new remote didn't pair I could still use the left and right buttons, but the up and down buttons didn't work.

Help please!

remotes

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    brain831, where did you see these instructions to press the pairing button multiple times?  Have you seen the following?

    How to set up your RokuĀ® voice remote | Official Roku Support

    My preferred method for pairing a remote is:

    • Unplug the power from the Roku device
    • Press and hold the pairing button until the light starts flashing
    • Set the remote down next to the Roku device
    • Plug in the power to the Roku device
    • Don't touch anything until the pairing process has finished

    It's never failed me.

    • jeffreycrump018's avatar
      jeffreycrump018
      Newbie
      3 years ago

      Those instructions were on the Roku support page.

      What has worked for you is not working for me.

      • jeffreycrump018's avatar
        jeffreycrump018
        Newbie
        3 years ago

        And yes, I have seen that page. 

         

        BTW -- The original post on this thread was by me, on Reddit! I can't believe Roku support scrapes Reddit for content. I had no idea this had happened until I came to this support community and searched.