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Beck38's avatar
Beck38
Roku Guru
3 years ago
Solved

New voice remote keeps trying to control Roku it's not paired to

Recent purchase of 2022 4802r roku with rechargable remote, all works great, easy remote pairing with unit.  Another older rokus (roku4 soon to be retired and a 2018 ultra) short distances away, seem to grab certain commands from the new remote and do them.  Both these units have batt. Remotes that are paired and work correctly with their units, and do not interfere with the new roku whatsoever.  I've tried moving the older units further away from the new remote, but it's too powerful.  Interesting that the buttons most able to 'jump' commands to the unpaired rokus are the down arrow, the pause, and the right arrow.  One would think the pairing system to link a remote to a specific unit would not allow what I'm seeing; I thought maybe some older firmware in my roku4 would be wacky, but my newer 2018 4640x ultra does the same thing.  My new 4802r has the newest firmware, 12.0.0 build 4182-c2 and the rechargable remote (rc795) has rtn.4228.  I'm about to buy another 4802x to replace my last old roku4, but now with all this remote hijinks going on, I wonder.  

Any idea what's going on, or is this something that made it through testing and wasn't caught?

  • Re- loaded the firmware into the new rechargable remote using at least the three different schemes listed on the roku web site, several times.  Also ended up doing a factory reset on all three main units (2022 ultra, 2018 roku, and roku4; things started getting much better, finally the last reset of the roku4 seemed to do the trick.  I exercised things for over a day and couldn't get it to do anything like it had been for weeks.  I'll continue to see if it falls back into what it had been doing.  I have another 2022 ultra on it's way, and I'll see if it does anything odd when testing it out.

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  • renojim's avatar
    renojim
    Community Streaming Expert

    The Voice Remote Pro is both an IR remote and an RF remote (Wi-Fi direct).  I don't claim to know exactly when it decides to use IR instead of RF, but I know it does and then it will control any Roku device within sight of the remote.  I have a Streambar and stick connected to the same TV.  If the TV is off, pressing a button on the remote will get picked up by the Streambar and it will turn on the TV via CEC.  The Stick is powered by the USB port on the TV (not recommended, by the way) and once it powers up the remote will automatically pair to the Stick and no longer emit IR commands.  So, my guess would be that the remote is periodically losing its pairing and reverting to IR control.

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert

      renojim 

      The remote switches to IR when the power is interrupted, which your tv powering off does to the usb port on your tv, and so anything plugged into it. 🙂