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juliB2024's avatar
juliB2024
Newbie
8 months ago
Solved

New Roku stick Black and White screen

My TV started displaying b&w.  Changed HDMI ports.  Still the same.  Just got a new stick in the mail.  Now it's still happening.  Changed ports again.  My TV is a vizio - could it be the TV? I only have one TV, I don't think I can test it using my laptop.  HELP?

TV & Player Setup
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi juliB2024,

    Welcome to the Roku Community!

    Thank you for informing us that your Roku device is showing a black-and-white screen, even with your new Roku Streaming Stick. We are more than willing to take a closer look at this issue.

    We recommend following these steps:

    1. Unplug the Roku device from the Vizio TV.
    2. Turn the Vizio TV off, then turn it back on without the Roku device connected.
    3. Check the TV screen to see if it displays a black-and-white screen.

    If it does show a black-and-white screen, you should contact your TV manufacturer. If it does not, please let us know.

    Please keep us posted.

    Regards,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi juliB2024,

    Welcome to the Roku Community!

    Thank you for informing us that your Roku device is showing a black-and-white screen, even with your new Roku Streaming Stick. We are more than willing to take a closer look at this issue.

    We recommend following these steps:

    1. Unplug the Roku device from the Vizio TV.
    2. Turn the Vizio TV off, then turn it back on without the Roku device connected.
    3. Check the TV screen to see if it displays a black-and-white screen.

    If it does show a black-and-white screen, you should contact your TV manufacturer. If it does not, please let us know.

    Please keep us posted.

    Regards,
    Riamie