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Krissy4789's avatar
Krissy4789
Newbie
3 years ago

New Roku Smart Tv will not connect to Wifi

Yesterday I purchased a new 70’ Roku UHD TV. Got it out of the box and followed step by step instructions. During the initial set up I was able to connect to Wi-Fi. The TV did a software update automatically. After the update was done and the TV restarted, I am no longer able to connect to my 5G Wi-Fi. It doesn’t even show it listed as available. If I can’t get Wi-Fi I’ll have to return the TV. Any help? 

TV & Player Setup

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Roku devices only support 5GHz channels (roughly) below 50 or above 150.  If your router's channel is set to "Auto" and/or has DFS channels enabled you will want to change the setting.