New Roku remote right arrow not responding
Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
Forum Discussion
RokuCarly You state, "Rest assured that we will coordinate this with the appropriate Roku team for additional reinforcement. "
I can assure you, I don't believe a word of your answer. Your remotes are cheap rubbish and ROKU knows it. 2 new voice control remotes bought in June 2024 at Argos and the right directional navigation button does not work properly on either. The result, one already thrown against the wall out of utter frustration with your cheap and shoddy non-functioning product.
There are 10 pages of complaints about the same problem. It seems as though your "additional reinforcement" works at a glacial pace, most likely out of ineptitude and indifference to paying customers. A great way to lose your customer base. I have never been so disappointed and disgusted at the deliberate selling of 'not fit for purpose' products by an audio-visual company. I will not be recommending any ROKU products to others until this ridiculous situation is resolved to my satisfaction.
HPDeskjet @Roku is wasting your time . They never replace faulty remotes. I have two remotes with same problems . They are selling faulty remotes on top of it wasting our time on this thread. I have waited 8 months .A faulty device within warranty, Roku is just playing
I received a phone call yesterday from their support. They said due to inventory and logistics issues, they have been delayed in sending out replacement remotes. They said that the issues have been resolved and will be sending out replacements in the next 5-7 days. Fingers crossed 🤞.
