New Roku remote is not pairing
I purchased 2 new Roku remotes and can't get them to pair with my TV. The remotes do not have the pairing button and when I try to push down the home and back button at the same time, they do not pair. Thoughts?
Forum Discussion
3 Replies
Are they Voice remotes? Is there a microphone button on them? Does a light start flashing on the remote when you press the Home and Back buttons for 5 seconds?
For a TV, you need a working remote (or the Roku app on your phone acting as a remote) to go through the procedure under Settings->Remotes & devices->Remotes->Add devices, but you can only pair a Voice remote.
Thank you for responding. No voice, or flashing light. I purchased 2 replacement remotes from Amazon, they look identical to the "Roku" remote, but without the purple tag on the button.
Thank you for the added information, PamMartin65!
Firstly, a warm welcome here in the Roku Community!
In addition to what renojim provided, could you please send us a photo of it for us to validate if it is a Roku remote? In addition, you can refer to our Support article to help you Identify your Roku remote.
We'll be looking forward to your response!
Best regards,
Carly
