Forum Discussion

PamMartin65's avatar
PamMartin65
Reel Rookie
2 years ago

New Roku remote is not pairing

I purchased 2 new Roku remotes and can't get them to pair with my TV.  The remotes do not have the pairing button and when I try to push down the home and back button at the same time, they do not pair.  Thoughts?  

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Are they Voice remotes?  Is there a microphone button on them?  Does a light start flashing on the remote when you press the Home and Back buttons for 5 seconds?

    For a TV, you need a working remote (or the Roku app on your phone acting as a remote) to go through the procedure under Settings->Remotes & devices->Remotes->Add devices, but you can only pair a Voice remote.

    • PamMartin65's avatar
      PamMartin65
      Reel Rookie

      Thank you for responding.  No voice, or flashing light.  I purchased 2 replacement remotes from Amazon, they look identical to the "Roku" remote, but without the purple tag on the button.  

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Thank you for the added information, PamMartin65!

        Firstly, a warm welcome here in the Roku Community!

        In addition to what renojim provided, could you please send us a photo of it for us to validate if it is a Roku remote? In addition, you can refer to our Support article to help you Identify your Roku remote. 

        We'll be looking forward to your response!

        Best regards,
        Carly