Forum Discussion

sparkyego's avatar
sparkyego
Reel Rookie
3 years ago

New remote won’t work. Pairing light is flashing.

Just purchased a new roku express 4K. Remote pair light is flashing but the remote doesn’t do anything. It won’t select anything on the roku to set it up. Stuck on screen saver now. I couldn’t even s...
remotes
Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
3 years ago

Even if it's already flashing you still have press and hold the pairing button in the battery compartment for 5 seconds to get it to pair. 

  • sparkyego's avatar
    sparkyego
    Reel Rookie
    3 years ago

    I’ve done that numerous times.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      Try unplugging the Roku's power cord for a few seconds, then powering it back up.  This should reset the Roku's receptivity to pairing requests from the remote.