Forum Discussion

philbox's avatar
philbox
Newbie
3 years ago

new remote turns sony tv on and off but not Denon receiver like previous player/remote did

My new remote turns sony tv on and off but not Denon receiver like previous player/remote did. It switches the sound to muting but doesn't turn it off. Previous player I'm replacing does.

Suggestions?

TIA

remotes

2 Replies

Replies have been turned off for this discussion
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    3 years ago

    Hi philbox,

    A warm welcome here at the Roku Community!

    We appreciate you for reaching out to us regarding your remote concerns. We'd be more than happy to assist you with this.

    Would you mind telling us what type of Roku remote are you referring to? Please check our Support article to help you Identify your remote. In addition, may we know if there is a Roku streaming device plugged into your Sony TV?  It's possible that this is one of the factors in how your TV is being controlled. Please be advised that Roku remotes only work well with Roku devices. 

    We'll be looking forward to your response to help us assess your concern better and provide you with an accurate resolution. 

    Thanks,
    Carly

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
      We are here to help.

      Thank you,
      The Roku Community Team