Forum Discussion

callanml31's avatar
callanml31
Newbie
2 years ago

New remote not working please help me

I have a Roku express, and lost the remote. I ordered a new remote, and it does not have a pairing button. My understanding is that the remote and Roku should still be able to communicate without being “paired” in some way, because they use infrared light. However, the new remote still does not work.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi callanml31,

    Welcome to the Roku Community!

    We understand you're having a problem with your new Roku remote since it will not work. We're happy to assist you further. May we know when and where you purchased this Roku remote? Could you send us a photo of your Roku remote?

    We look forward to hearing from you soon.

    Thanks,

    John