Forum Discussion

lokango's avatar
lokango
Newbie
12 months ago
Solved

New ONN Tv Black screen with audio

I bought a onn Roku tv and the screen keeps going black with sound eventually as I’m watching. If I unplug it for a while the picture comes back but eventually it will just go black again. Anyone got a solution to help me out.

  • Hi, lokango 

    Thanks for posting, and welcome to the Roku Community.

    We came across your post regarding your Roku TV, where you mentioned that you experienced a dark display on your TV screen while trying to see some of the apps on Roku.

    For this matter, we recommend reaching out to your Roku TV manufacturer's support directly and bringing this to our attention since it appears that this issue is a hardware malfunction. They'll be able to assist you further as Roku TV manufacturers provide direct support with their TV models, and they only use the Roku operating system as their OS on their manufactured TV models.

    For more information, you can find the details to contact them at Contacting Support for Your Roku TV

    Hoping that this will be sorted out soon.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, lokango 

    Thanks for posting, and welcome to the Roku Community.

    We came across your post regarding your Roku TV, where you mentioned that you experienced a dark display on your TV screen while trying to see some of the apps on Roku.

    For this matter, we recommend reaching out to your Roku TV manufacturer's support directly and bringing this to our attention since it appears that this issue is a hardware malfunction. They'll be able to assist you further as Roku TV manufacturers provide direct support with their TV models, and they only use the Roku operating system as their OS on their manufactured TV models.

    For more information, you can find the details to contact them at Contacting Support for Your Roku TV

    Hoping that this will be sorted out soon.

    Best wishes,
    Kash