Forum Discussion

Dingopete27's avatar
Dingopete27
Reel Rookie
2 years ago
Solved

New Kanopy version 6.0 not available either via automatic or manual update

New Kanopy version 6.0 not available as automatic or manual update.

Cannot access any program in current 4.0 version (error message code R-400), as update mandatory to latest version.

System restart, uninstalling and re-installing channel fails to detect newest version.

No issue updating mobile app to Kanopy 6.0.

Will new version be available on Roku?

  • makaiguy's avatar
    makaiguy
    2 years ago

    The 3400 is a pretty old Roku, first released in 2011, and Roku version 9.1 is the last Roku operating system it is compatible with.  Version 9.2 was released in September 2019, and there have been 8 OS versions issued since then, with version 12.5 being rolled out now.

    The Kanopy website says it can be used on Rokus running versions 7.5+, but my guess is this info is out of date and that they have dropped support for some of those older versions, as maintaining code for dwindling numbers of older models complicates the app.

5 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    I have version 6.0 (build 20231025).  What's the model number and software version for your device displayed under Settings->System->About?

    • Dingopete27's avatar
      Dingopete27
      Reel Rookie

      Device model: 3400x

      Software version: 9.1.0

      No new updates since Apr. 22'23

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert

        The 3400 is a pretty old Roku, first released in 2011, and Roku version 9.1 is the last Roku operating system it is compatible with.  Version 9.2 was released in September 2019, and there have been 8 OS versions issued since then, with version 12.5 being rolled out now.

        The Kanopy website says it can be used on Rokus running versions 7.5+, but my guess is this info is out of date and that they have dropped support for some of those older versions, as maintaining code for dwindling numbers of older models complicates the app.