Forum Discussion

sss97's avatar
sss97
Newbie
2 years ago

New internet service in Airbnb w/guest mode and not saving network password

Installed new modem and router last week and system does not save the network password now.  Having to go over and with every guest and insert the network password now.  What Can I do to get it back to how it was before I switched providers.  I switched a year ago and did not have any problems - this year I am having issues.  Modem is the Ubee series with EERO wifi router

tv & player wifi

2 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, sss97 

    Expressing our gratitude for posting on the Roku Community.

    We appreciate that you reached out to us for assistance, and we are eager to help in any way we can. In this matter, we recommend you to perform the provided troubleshooting steps below to resolve the issue.

    Reset Network Connection:

    1. Press Home  on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    System Restart

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Additionally, we recommend that you perform a system restart on your modem/router. Furthermore, you may also try connecting to a hotspot to see if you are able to maintain a connection.

    Please keep us posted on what you find out.

    Best wishes,
    Kash

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      This is purely a guess as I've never had an occasion to set up or use Guest Mode.

      I'd expect Guest Mode to use the same internet connection as in regular user mode.   What happens if you take it OUT of Guest Mode to set up the net connection, then put it back into Guest Mode?   Does it now at least connect to the internet without further input?