New hisense 4Serise-40 tv has atrocious input lag and game mode stutters like crazy

This is still a major issue. I purchased a 40" Hisense 4Series this morning. I don't watch TV. I strictly use my TV for gaming. I hooked up my game systems to the TV and the input lag for the Xbox made it unplayable. I tried playing on my Switch and there was no controller input lag but there was obvious video stuttering.

I tried all the suggestions in this thread to try to fix it to no avail. I ended up returning the TV and purchased a different brand altogether as Ive seen other threads where this is a glaring issue with your brand. Ive had no issues with the TV brand that I swapped it out for so the issue is definitely with your TV.

All software is updated, and I'm still on the same version, experiencing the same bug.

Thanks for keeping us posted regarding the issue you've experienced, rockutv 

We would be more than happy to look into this issue and we'll need more information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
• A photo or video clip referring to the issue,

Once this information is available to us, we can further look at this closer and and will be forwarded to the appropriate Roku team for investigation.

All the best,
Kash

Same issue so persits no update available 

Hi Grahamjust,

Thanks for posting here in the Roku Community!

Have you tried the troubleshooting steps provided above by the Roku community moderators? Please follow the steps mentioned. If the issue persists after all of the troubleshooting steps provided, kindly provide the details asked for by RokuTakashi.

We'll be waiting for your update.

Kind regards,

Eunice

I also have this same stuttering issue with game mode on and massive lag with game mode off. I have tried every troubleshooting method that has been provided.

Hisense model: 4Series-40

Hardware ID: K201X

Serial number: X027009TKCFH

Software version: 11.5.0 build 4846-G5

Device ID: S0VAY34TKCFH

Issue ID: FH-436-253

Hi justinrdgz,

Thanks for reaching us here, and for these additional details. We'll forward this over to the right team for further investigation and we'll get back here once we have an available update about this.

Thanks,

Rey

Having same issue here and now that game mode is no longer a thing, I can't even use that as a last resort. Video barely does it justice but there is intense input lag still. No 12.5.0 did not fix anything. Where do I upload video of issue from the phone? Here is my info: 

Device Model: S0VAY3707DYU

Serial Number: X02700207DYU

SOFTWARE OS/Version : 12.5.0 • Build 4181-G5

Issue ID YU-515-217

Hello! JojoBankroll,

Thanks for the post,

We have passed along your information to the appropriate Roku team to investigate further.

Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

Arjiemar

I am also getting sever input lag again but only on my ps5 now the Xbox is fine

Hi Grahamjust,

Greetings from the Roku Community!

We would recommend restarting your Roku device. Please navigate to Settings > System > Power > System Restart (if you do not see a Power Submenu, skip to the next step) and see if it helps.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,
Chel

I just bought a new 6Series-75” Hisense Roku TV yesterday, tried everything to fix the input lag. Going to have to just return it tomorrow because it’s so bad, ~200ms is just insane

Are yall ever going to fix this stupid ass issue or at least offer refunds since you clearly don't care about fixing the issue?