Forum Discussion

Cwebb12's avatar
Cwebb12
Reel Rookie
3 years ago

NEW Express Roku unable to connect to wireless

I just purchased the Roku Express 4k+, and it is unable to connect to the wireless network. I’ve done a hard reboot on the router, hard reboot on the Roku.  I’ve even tested this Roku on every other tv, and it won’t connect.  Although, our other Roku devices are working fine on all the other tvs.  I’m at a loss.  Could it be an issue with the actual Roku?  My signal strength is excellent. 

tv & player wifi

7 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi Cwebb12,

    Thanks for making you first here in the Roku Community!

    We'd be glad to work on this, but we need more details. Could you tell us if you're seeing an error message? Have you tried connecting it to an alternative network and see if there are any differences?

    Tell us, and we'll take a closer look.

    Thanks,

    Rey

    • Cwebb12's avatar
      Cwebb12
      Reel Rookie
      3 years ago

      Thank you for responding. It is a brand new Roku, so when I hooked it up, I selected English and it won’t let me get any further. There is no error message, except that I’m unable to connect to the wireless.  I don’t have an alternative network to hook it up to.

      Thanks!

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        3 years ago

        Cwebb12 

        When you say you "can't connect to wireless", are you seeing your wifi network (SSID names) showing up, or are they missing from the list of available networks?

        What is the router model number and who is your ISP (internet service provider)?

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      HI wilkinstamika18,

      Thank you for letting us know.

      Are you seeing any error codes when signing up for your network? What have you done so far to sort out this concern?

      With elaborative information, we'll be able to investigate this further.

      Regards,
      Janadee

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    3 years ago

    Thanks for keeping us in the loop, Cwebb12.

    If you enter the password and the device does not recognize it, an error message should appear. Would you mind double-checking? An error code would be really helpful for us to diagnose this issue. If there's none, after trying to reboot the device once again, try connecting it to an available mobile hotspot to see if the device can detect other networks.

    Please share with us your findings so we can continue assisting.

    Thanks,
    Janadee