Forum Discussion

Vampyr69's avatar
Vampyr69
Reel Rookie
3 months ago

New device will not update

New Roku express, let’s select English, connect to my Wi-Fi, then says it needs to update. When it finishes updating, his cycles through the same process again. It’s like language, Wi-Fi, update… Repeat. I tried going to the secret menu, they will not let me access it until device is set up

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    If you're using the TV's USB port to power the Express, try a USB power adapter plugged into the wall that can supply at least 1 Amp (1000mA).

    • Vampyr69's avatar
      Vampyr69
      Reel Rookie

      Have it plugged into an adapter already, appreciate the advice though 

      • renojim's avatar
        renojim
        Community Streaming Expert

        You might want to try another one and/or a different USB cable.  That kind of problem is usually power related.  The only other thing I can think of is to try connecting to your phone's hotspot (if possible) just to get through the initial update.