New device will not stay powered on
I just installed a new Premier streaming device. When I plug in the device it powers on, I get the ROKU banner, then the device powers off. I tried the USB port on my TV as well as a wall outlet. I’m...
Forum Discussion
Hi frmrdepchief,
Thanks for making your first post here in the Roku Community!
Do you have another TV that you can try to connect with and see if there are any differences?
If the issue persists, please share with us the device serial number so that we can take a look at it.
Thanks,
Rey
Serial # JF528M233443. Model # 3920X bottom of the box by bar code has 3920R)
After the sw update it booted as far as apthe bouncing letters but it doesn’t it doesn’t do anything until it powers itself off. It I can’t get to another screen to reconnect to WiFi.
I do have another TV, but it is a real pain to get to the plugs
Hi frmrdepchief,
Thank you for keeping us posted!
We will be more than happy to assist you further with this issue that you're having with the Roku Premiere. Please make sure that all the cables are properly plugged in and firmly attached. If the problem still persists, please try to factory reset your Roku Premiere by locating at the back or bottom of your device the physical reset button or pinhole, then pressing and holding it for 10 seconds.
You may also check out this support article here on how to system restart or factory reset your Roku streaming device.
Please keep us posted on what you find out.
All the best,
John
I did the factory reset 3 times this morning. But I had read somewhere press and hold the reset button for at least 30 seconds. During that time the device powered on then powered off again about 20 seconds later.
I’ll read through the links you sent earlier tomorrow. I won’t be able to try anything until later in the day or even Friday morning.
