New device not connecting to internet
I just got a Roku express and trying to set it up but it can’t connect to the internet. I’m getting error code 014.40 but yet all my other devices (phone, tablet, computer) are all working with the w...
Forum Discussion
It doesn’t look like i am able to put in a solid wireless network cable into the roku express. I have tried a different network and it says the same thing as well
Thank you for following up!
Try these simple tips and troubleshooting steps as this may help with the connectivity issue:
1. Restart your router (even if other devices have no problem finding and connecting).
2. Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart)
3. Find and connect to your network via Settings> Network > Set up the connection
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection. For more information, please visit https://blog.roku.com/8-tips-improve-wireless-connection. Let us know how it goes!
Warm regards,
Lianna
