Forum Discussion

Me52's avatar
Me52
Channel Surfer
2 years ago

New device error code 006

With code 006. What if all you have is a Verizon wireless internet box. No other source of internet. Signal strength says excellent. #roku. I am attempting to purchase a movie to rent. Many charges, but no movie due to this error. You guys can do better.

13 Replies

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  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi Me52,

    Greetings from the Roku Community

    We understand that you're experiencing an error updating your device. We'd like to know how we can help.

    Have you tried using an alternative network, such as a mobile hotspot, to see if you're able to update your device?

    If the issue persists, could you provide us with the serial number of the device that has the issue? We'd like to take a closer look.

    Thanks,

    Rey

    • Me52's avatar
      Me52
      Channel Surfer

      If you read my complaint. I only have a Verizon wireless internet box. No other internet. The box was turned off and restarted. Did this with the Roku as well. Your response was not effective in solving any issues. This far.. please try again.

    • Me52's avatar
      Me52
      Channel Surfer

      Serial 2108GNA001774A01511 

      Not easy when this things against a wall.

    • Me52's avatar
      Me52
      Channel Surfer

      I responded and then responded again with the serial number. Do you have any resolve for my situation?

      • renojim's avatar
        renojim
        Community Streaming Expert

        Me52, that's not the serial number he wants.  Look for the Roku serial number displayed under Settings->System->About.