I am replacing an Xfinity cable box with a new one and also with a new cable remote. Having trouble getting it to work correctly. Do I have to start like it is a new setup or just do something with the new cable remote or both? Cable is not working on it now.
Are you trying to connect a Roku??
You should reach out to Xfinity customer support directly.
Hi, wild2
Thanks for posting, and welcome to the Roku Community.
We understand your concern with the setup of your Xfinity cable box and its remote.
As advised by JWS9518 in this thread, it would be best to contact Xfinity's support directly and inquire further about your concern. Since this is related to their device setup, they are in a better position to provide you with steps and instructions for addressing your concern.
For more information, you can contact them directly Xfinity Customer Service - Contact Us
We hope this helps, and let us know if you have further concerns or inquries.
Thanks,
Kash
