Forum Discussion

Sunpetaleq's avatar
Sunpetaleq
Newbie
2 years ago
Solved

New 55" Roku TV. Blackscreen when streaming on any channel/app. Replace TV?

I have a Roku TCL TV bought 3 weeks ago. It has worked great but today no matter which streaming app I use I can search through menu but when when I select a show to watch screen goes black. If I use...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Sunpetaleq 

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the issue you have encountered while streaming any app on your Roku TV, and we understand how this issue affects your experience. We'd be happy to help to resolve this. From here, we'd recommend performing a system restart as a troubleshooting step. To do this, please be guided on the steps below:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    We hope this works and if there's anything we can do to assist you further, let us know.

    Best wishes,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Sunpetaleq 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered while streaming any app on your Roku TV, and we understand how this issue affects your experience. We'd be happy to help to resolve this. From here, we'd recommend performing a system restart as a troubleshooting step. To do this, please be guided on the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

We hope this works and if there's anything we can do to assist you further, let us know.

Best wishes,
Kash