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LAW1's avatar
LAW1
Newbie
3 years ago

New 4K stick will not pair to it’s remote

2 Replies

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  • atc98092's avatar
    atc98092
    Community Streaming Expert

    This question has to be asked. Did you insert the batteries correctly? Some Roku remotes have the batteries inserted in the same direction, while others have one facing up and the other down. Look carefully in the battery compartment and see what the orientation should be. 

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert

      And are you using the included usb cable with the  bump in the middle? That's  what the remote actually  communicates with not the stick itself.