Netflix App is Crashing AGAIN
Once again Netflix has started crashing after 60 to 90 seconds of use. I have a TCL Roku TV model# 50S421. I have cleared the cache. I have checked for software updates. I have removed the app, then...
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I contacted Netflix the prior two times that this has happened and every time they said this was a known Roku software/firmware issue. They said the Netflix app works on Roku as it would on any other device. It works on my tablet and laptop with absolutely no issues whatsoever. Netflix suggested that I simply cast it to my Roku TV.
If that's the case what's the point of even having Roku? I can just get some cheapo off brand TV with Wi-Fi and cast it directly to that? I've seriously reached my limit with Roku and their lack of customer service and dismissive attitude towards problems like this.
Hi Carter2074,
Thanks for keeping us posted.
We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Does this issue occur specifically on the Netflix channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing.
Once we have this information, we will be able to investigate further.
All the best,
Kash
TCL Roku TV model# 50S421
Hardware ID C111X
Serial number: X00000S9X33R
Software: 12.0.0 build 4182-93
Device ID: S042V069X332
It's only occurs on Netflix. I have no issues with any other channel. Sometimes if I clear the cache first this will prevent it from happening but I don't think I should have to clear the cache every time to watch Netflix.
I can't get a trouble ID because the whole system freezes up when this happens. I have to either unplug the TV or constantly press the home button over and over for several minutes to get back to the main screen.
AGAIN, the tracker ID is not available BECAUSE THE SYSTEM FREEZES AND DOESN'T GO ANYWHERE. I do not know how to make that any clearer. The system freezes, does not respond, and eventually after 3-5 minutes it reboots and goes back to the home screen. From there, if I push home 5 times then back 5 times, the TV just powers off.
