Forum Discussion

avanscyoc's avatar
avanscyoc
Reel Rookie
2 years ago
Solved

Netflix app crashing on Sanyo/RokuTV

Help! I've seen similar forums about apps crashing, but I have tried all the recommendations for those and am STILL stuck!

I try to select Netflix from my app list, it'll open, show the word "Netflix" (red with black background) and then back to the Roku home screen.

I've tried system update. App delete and reinstall. Changing network. Rebooting after each of the steps listed above. Power off, unplug from the wall, and try all steps again. Still crashing....

This has been going on for like a week!! Any thoughts?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us updated, amandamariebaby  FenderBender516!

    We appreciate you for sharing the requested details with us! We'll pass on your information to the appropriate Roku team for review and look into this matter closely. Thank you for your patience and understanding as we work on this.

    If you have any other questions or concerns, please feel free to let us know or start a new thread for different issues. We're here to listen and take action.

    Thanks,
    Jharra

25 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    One thing, you mention "App delete and reinstall", but if you didn't perform a "System restart" after uninstalling it and before reinstalling it, try again.  You can find "System restart" under Settings->System->Power.

    I apologize if you've already tried that, but it's not clear if that's what " Rebooting after each of the steps listed above" meant or if it meant you rebooted after a delete and immediate reinstall.

    • avanscyoc's avatar
      avanscyoc
      Reel Rookie
      2 years ago

      Yes, sorry.  After deleting the Netflix app, I did a system restart. Reinstalled the Netflix app, did a system restart, and still no luck.

      Again, any help given is appreciated!

      Thanks!!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, avanscyoc 

        Greetings from the Roku Community.

        We appreciate the time you took to go through the troubleshooting steps you've performed in an attempt to resolve the issue. We'd like to gather more details regarding the issue you've encountered with Netflix so we can review this case and investigate this further. Kindly provide the details below:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • A photo or video clip referring to the issue,
        Once we have this information, we will be able to forward it to the appropriate Roku team for further investigation. Your response would be much appreciated.
         
        Best wishes,
        Kash
  • DreadyE's avatar
    DreadyE
    Newbie
    2 years ago

    I'm having the same issue. I've even done a full factory restart with no change. I see Netflix in red with the black background...then back to the home screen. Is there a fix for this?

    • Chamaco01's avatar
      Chamaco01
      Reel Rookie
      2 years ago

      Same issue!!! FW65R70F Black background with red NETFLIX letters appearing and then back to home screen without being able to access the movie menu.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Community users.

      Thanks for posting regarding the issue you have encountered with Netflix.

      We appreciate the time you took to go through the troubleshooting steps in an attempt to resolve the issue. As of now, we are reviewing this case for further investigation, and our team is aware of this. Additionally, we'd like to request information on the issue so our team can further work on this. Kindly provide the details below:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      Once we receive this information, we'll be able to forward it to our team, and actions will be taken accordingly to resolve this matter.

      We hope for your response.

      Best wishes,
      Kash

       
       
      • FenderBender516's avatar
        FenderBender516
        Newbie
        2 years ago

        Hey, my 65in Sanyo Roku Tv is having the same issue loading Netflix.

        The Sanyo Model is FW65R70F

        The Serial Number is X00000HL0AEL

        The Device ID is S01YL0010AEL

        The Software Version is 13.0.0 • build 24056-A3

        The issue is with the Netflix app and its Version 5.1 • build 105088017

        The Tracker ID is EL-212-816