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maxwell635's avatar
maxwell635
Reel Rookie
3 years ago
Solved

Netflix and prime video crashing

On my roku tv netflix and prime video are crashing after 10 to 15 seconds and sometimes will play half an episode of something before crashing. Everything is updated. I've searched online and can't find an answer. No other subscription service is doing this

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi maxwell635 

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing with your Roku device, and we're sorry to hear about the troubles. We recommend performing the steps below to resolve the issue.

    1. Remove the affected channels by highlighting the channel and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the channel again.

    One additional suggestion we would like to recommend is to perform a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. Kindly check and see if you notice any difference.

    For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support
    Keep us posted on how it works. We'll continue to assist you further.

    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi maxwell635 

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing with your Roku device, and we're sorry to hear about the troubles. We recommend performing the steps below to resolve the issue.

    1. Remove the affected channels by highlighting the channel and pressing the star (*) button.
    2. Restart the Roku device from Settings > System > System Restart.
    3. Install the channel again.

    One additional suggestion we would like to recommend is to perform a system update. You can check for a manual system update by navigating to Home > Settings > System > System Update > Check Now. Kindly check and see if you notice any difference.

    For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support
    Keep us posted on how it works. We'll continue to assist you further.

    All the best,
    Kash