Forum Discussion

Kaysaw99's avatar
Kaysaw99
Newbie
6 years ago
Solved

Need IP Address from Serial #

No Remote. Never hooked up to this network before.

Have original Serial Number. Need device IP address to set up App remote on my phone.

tv & player wifi
  • RokuMary-F's avatar
    RokuMary-F
    4 years ago

    Hi everyone,

    Thanks for posting in the Roku Community!

    If your Roku player is in use and it is connected to your TV, you can open the Settings menu using the steps below to find information about your Roku player including your IP address.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select About

    You can also find the IP address of your Roku device by going to Settings > Network > About. 

    I hope you'll find this helpful info. Let us know in case you've still got any questions.


    Best regards,
    Mary

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    6 years ago

    The Roku app on a phone or tablet can only connect to a Roku that is already set up and connected to the same network the phone or tablet is on. The network router assigns the IP number to the Roku, so until you get the network connection established the Roku doesn't have an IP number. That means the app can't be used to connect and do anything with a Roku not yet set up on your current network.

    If the Roku was originally connected to a net and if it has not had a factory reset since then, it is still trying to connect to the old network name (SSID) and password as was used previously. If you can reset your current router to use this SSID and password, then your Roku should connect. At that point, the Roku app on a mobile device connected to that same net should be able to find and control your Roku.

    Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.

    All units other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes

    Roku sticks are usually out of sight behind the tv and so do not use IR. For Roku sticks you will need a Roku remote connecting via radio frequencies (RF). See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number. Purple Roku sticks have long been out of production and require a unique remote that is no longer available.

  • Epompey's avatar
    Epompey
    Reel Rookie
    5 years ago

    Need IP address for roku serial #S008203VX19M  

    You can reach me by email Ernest.Pompey.Jr@gmail.com

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago
        salyergonzalez wrote:

        Need ip adress for serial # 2LA54M124061 of a Roku fire stick

        A device won't have an IP address until it actually connects to a network and is issued one.

        What is it you're trying to do?

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      4 years ago

      Aw816917 

      A device won't have an IP address until it actually connects to a network and is issued one.

      What is it you're trying to do?

    • DBDukes's avatar
      DBDukes
      Community Streaming Expert
      4 years ago

      renfrowpl 

      Seriously, the thread explains all that. Read the thread.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi everyone,

      Thanks for posting in the Roku Community!

      If your Roku player is in use and it is connected to your TV, you can open the Settings menu using the steps below to find information about your Roku player including your IP address.

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select About

      You can also find the IP address of your Roku device by going to Settings > Network > About. 

      I hope you'll find this helpful info. Let us know in case you've still got any questions.


      Best regards,
      Mary

      • Enbm1's avatar
        Enbm1
        Newbie
        3 years ago

        I'm having the same issue. How can you follow the instructions below if you don't have the remote?  How do you obtain the IP address to link manually without the remote?

    • renojim's avatar
      renojim
      Community Streaming Expert
      3 years ago

      Travp0904, it doesn't work like that.  I suggest you read the thread or get a new remote.