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mimosa09's avatar
mimosa09
Newbie
3 years ago
Solved

Need help with my Roku tv not working - issues with pairing remote

Can someone offer a solution for my problem, practically my roku tv was having issues with it not scanning for my wifi so I did a factory reset. After the factory reset was done the it turned on like normal but this is we’re the issues came in. It got to the screen where is said to select a language which then a box popped up saying to pair the remote. I take the steps to pair it which said to hold the controller button found in the back of the controller near the batteries. So I hold it and it begins to flash and the pop up box took off so I assumed it was paired but the buttons wouldn’t work I click to select English it wouldn’t select it and the light in the back of the controller hasn’t stopped flashing and the only button that works is the on and off button the rest don’t work. Is there anyway someone could offer help

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi mimosa09,

    Thanks for your first post in the Roku Community!

    We appreciate you letting us know about this issue with Roku remote and we will work with you to know what went wrong so we can assist you further and fix the issue.

    If the remote issue persists, please refer to the Support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Roku

    If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


    Best regards,
    Mary

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    It's not a good sign that you were having a problem with Wi-Fi and now the remote won't pair since it uses Wi-Fi direct, but if the remote was working on the Roku screens before the factory reset then it should work after.  All I can suggest is to unplug the power from the TV, press the button on the remote until the light starts flashing if it isn't already, then connect the power to the TV and turn it on.  Set the remote down next to the TV and don't touch it.  Make sure the remote is fully charged or has good, fresh batteries.  If the light on the remote doesn't stop flashing then the pairing process failed.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      Let me reiterate something renojim said ...

      Be sure the remote you are trying to pair is placed near the Roku TV -- across the room may not be close enough.  The pairing process seems to need a stronger signal than will be used for normal operation.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi mimosa09,

    Thanks for your first post in the Roku Community!

    We appreciate you letting us know about this issue with Roku remote and we will work with you to know what went wrong so we can assist you further and fix the issue.

    If the remote issue persists, please refer to the Support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Roku

    If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


    Best regards,
    Mary