Forum Discussion

brimca's avatar
brimca
Reel Rookie
2 years ago
Solved

My voice remote is non-responsive

I have changed the batteries. I have unplugged. Reset.  Went through all the steps and the remote is not responding.  No lights. It is completely dead.  The problem is, I cannot sync a replacement re...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi, un46 thank you for posting here in the Roku Community! 

    We appreciate you sharing this issue with us and your efforts in resolving it. To get started, please make sure to pair your remote after resetting it.

    To set up a voice remote with a pairing button:

    If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.

    Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.

    • Note: If your remote does not have a pairing button, use the steps in the next section instead.

    To set up a voice remote without a pairing button:

    If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.

    If have already tried to pair your remote and streaming device again, visit the article with detailed instructions on how to fix issues with your Roku voice remote.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

HDMIGuy's avatar
HDMIGuy
Roku Guru
2 years ago

brimca Instructions to sync new remote if you can not get yours to work.

If you do not have a second Roku remote that already works with your streaming device, you can restart your streaming device to put it in pairing mode. When your streaming device is powered on, it will automatically enter pairing mode and look for remotes.

Use the following steps to restart your streaming device.

  1. Remove the power cord from your streaming device
  2. Wait at least 5 seconds
  3. Re-connect the power cord
  • brimca's avatar
    brimca
    Reel Rookie
    2 years ago

    The device was unplugged and I was not able to connect it to the new remote since I can't get into the settings.  The remote is completely dead.