Forum Discussion

Jake1501's avatar
Jake1501
Reel Rookie
2 years ago
Solved

My Tv reset itself and won’t reinstall apps

My Tv reset itself and now when I log in and try to reinstall and update the apps it just stays on 2%
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Jake1501

    Thanks for keeping us posted.

    We recommend performing a system restart to resolve the issue. Kindly be advised that factory resetting your Roku device removes all channels and needs to be re-activated. For more information on how to factory reset your Roku device, kindly refer to How do I factory reset my Roku® streaming device?

    Please keep us posted on how it works.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Jake1501

Thanks for keeping us posted.

We recommend performing a system restart to resolve the issue. Kindly be advised that factory resetting your Roku device removes all channels and needs to be re-activated. For more information on how to factory reset your Roku device, kindly refer to How do I factory reset my Roku® streaming device?

Please keep us posted on how it works.

All the best,
Kash

Jake1501's avatar
Jake1501
Reel Rookie
2 years ago

I’ve done that multiple times and it has went into recovery mode and once i do all the steps and have to sign in and install apps it just stays on updating 2of50 channels 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Thanks for keeping us posted, Jake1501 

    Have you tried connecting to an alternative network such as other Wi-Fi, connecting directly to ethernet, or a mobile hotspot to see if you're able to download past 2 of the 50 channels?

    Also, you can try to not download any apps/channels setting up your Roku TV, then add the channels later when you're done.

    Please keep us posted,
    All the best,
    Kash