Forum Discussion

Reel Rookie

2 years ago

Solved

My Tv reset itself and won’t reinstall apps

My Tv reset itself and now when I log in and try to reinstall and update the apps it just stays on 2%

RokuTakashi
2 years ago
Hi, Jake1501

Thanks for keeping us posted.

We recommend performing a system restart to resolve the issue. Kindly be advised that factory resetting your Roku device removes all channels and needs to be re-activated. For more information on how to factory reset your Roku device, kindly refer to How do I factory reset my Roku® streaming device?

Please keep us posted on how it works.

All the best,
Kash

5 Replies

RokuCarly
Community Moderator
2 years ago
A warm welcome here in the Roku Community, Jake1501.

Thank you for reaching out regarding this matter. We're here to find you the best resolution possible.

As we check, you have multiple devices linked to your account. Could you please specify which device you are having this issue with?

In this instance, it might be possible that your network connection is unstable thus the delay. Please ensure your Wi-Fi connection is stable and performing well. Sometimes, even with a fast internet network connection, fluctuations in speed or signal strength can cause delays.

Here's our Support article to help you check your network connection.

We'll be anticipating your response!

Best regards,
Carly
- Jake1501
  Reel Rookie
  2 years ago
  It’s my living room tv and I also have tried switch internet connections and that doesn’t help
  - RokuTakashi
    Community Moderator
    2 years ago
    Hi, Jake1501
    
    Thanks for keeping us posted.
    
    We recommend performing a system restart to resolve the issue. Kindly be advised that factory resetting your Roku device removes all channels and needs to be re-activated. For more information on how to factory reset your Roku device, kindly refer to How do I factory reset my Roku® streaming device?
    
    Please keep us posted on how it works.
    
    All the best,
    Kash