Forum Discussion

Ash_Riv's avatar
Ash_Riv
Reel Rookie
2 years ago

My tv keeps turning off and the sleep mode is off

My onn. Roku 50” tv keep turning off by itself and the sleep mode is off does anyone know why 

TV & Player Setup

7 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Ash_Riv,

    A warm welcome to the Roku Community!

    We're here to help. May we ask when you started seeing the issue? Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

    With more detailed information, we will be able to assist you further.

    Best regards,

    Chel

    • Ash_Riv's avatar
      Ash_Riv
      Reel Rookie
      2 years ago

      I moved but we have the same WiFi it just out of nowhere turns off and the sleep mode is off

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Ash_Riv,

        Thanks for updating us here in the Roku Community!

        We're happy to assist you with your problem with your Roku TV. We'd like to know more about the issue that you ran into. Please provide us with more details.

        • How are you powering your Roku TV?
        • Is the issue happening on all content or channels, or is this isolated to one content or channel?
        • Are you getting any error messages or error codes?
        • How far is your device from your network router?
        • Can you provide a video or screenshot of the issue you're experiencing?

        With detailed information, we will be able to assist you further.
        Best regards,
        Eunice