Forum Discussion

tommy302's avatar
tommy302
Newbie
3 years ago

My TCL roku tv boots into an apparently frozen home screen, any tips on how to fix?

Recently my tv has been rebooting periodically, and when it boots and shows the home screen, the screen doesnt update even though it apparently receives remote button inputs. power and volume changes...
RokuMaresa's avatar
RokuMaresa
Community Moderator
3 years ago

Hi tommy302 

A warm welcome to the Roku Community!

We are here to help you fix the issue with your TCL Roku TV frozen home screen.

If you cannot control your Roku TV or it is completely unresponsive, you can perform a factory reset using the physical Reset button on the Roku TV.

  1. Located on the back or bottom of your Roku TV, the physical Reset button is either tactile or a pinhole design that requires a straightened paperclip
  2. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

For additional troubleshooting, please refer to this article: How to system restart or factory reset your Roku streaming device.

Hope this helps. Just keep us posted!
 

All the best,

Mares