Forum Discussion

Imintheloo's avatar
Imintheloo
Channel Surfer
4 years ago
Solved

My TCL Roku remote and Roku App stopped connecting to my TCL tv so we can’t watch anything

For the past 2 weeks my TCL Roku remote and Roku App keeps disconnecting from my TCL tv so we can’t watch anything. My TV is on the latest version.
  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hello Imintheloo

    Thanks for the post.

    Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.


    All the best,
    Kariza

Rick22952's avatar
Rick22952
Reel Rookie
4 years ago

Something similar happened to me the remote stopped working I went under settings to the power settings and turned on fast start and the remote started working perfectly again.

  • Imintheloo's avatar
    Imintheloo
    Channel Surfer
    4 years ago
    Rick22952 wrote:

    Something similar happened to me the remote stopped working I went under settings to the power settings and turned on fast start and the remote started working perfectly again.


    Thanks! I’m still having the same issues with both physical remotes and the Roku App on two different phones. I’ll try that and see if that works.

    • Imintheloo's avatar
      Imintheloo
      Channel Surfer
      4 years ago

      Roku,

      I’m still having the same issues. Is anyone going to look into this?