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Imintheloo's avatar
Imintheloo
Channel Surfer
4 years ago
Solved

My TCL Roku remote and Roku App stopped connecting to my TCL tv so we can’t watch anything

For the past 2 weeks my TCL Roku remote and Roku App keeps disconnecting from my TCL tv so we can’t watch anything. My TV is on the latest version.
  • RokuKariza-D's avatar
    4 years ago

    Hello Imintheloo

    Thanks for the post.

    Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.


    All the best,
    Kariza