Forum Discussion
RokuCarly
3 years agoCommunity Moderator
Hi KanatiGirl
Welcome and thank you for posting here at the Roku Community!
We appreciate you for reaching us regarding this matter.
May we know what Roku model device you currently own? You can check it by navigating your Settings > System > About.
We look forward to hear from you so that we will be able to provide you with an accurate resolution.
All the best,
Carly
- Ndahse3 years agoReel Rookie
I was having the same problem. Device would not scan or even list networks. I pushed the reset button after unplugging it. Now it is stuck in pre activation on the 'let's get started' page.
I can pick a language but, no networks show up to be connected to in any way.
I have internet service it doesn't get listed either.