Forum Discussion

_LK_'s avatar
_LK_
Reel Rookie
3 years ago

My roku tv started flashing two lines across the top and bottom of the screen.

every 3 seconds or so a small strip on the top of the screen (running the whole length of the screen) and a thicker strip and the bottom of the screen (also running the whole length of the screen)  flashes and causes the screen to glitch and fall behind for a split second. is there a way to fix this?  

i have a 58 in 4k uhd TV

9 Replies

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi _LK_,

    Thanks for your first post in the Roku Community!

    We appreciate you letting us know about the issue with Roku TV showing two lines on the screen.

    We would be more than happy to look further into this issue but will need more details. Can you provide a screenshot of the issue you are experiencing so we can understand the issue? Does the issue only occur on a specific channel or all channels on your Roku device? What are the steps to reproduce the issue you are seeing?

    Once we have this information, we will be able to assist you further.


    Best regards,
    Mary

    • _LK_'s avatar
      _LK_
      Reel Rookie
      3 years ago

      here’s a few photos for better reference. this flashing problem happens on every app as well as the devices plugged into hdmi (playstation in this case). not only does it distort the picture but causes a slight delay in the feed/game which is the more frustrating part. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi _LK_,

        Thanks for following up.

        We're very sorry to hear of the trouble. Have you tried contacting ONN support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

        You can reach ONN support here: http://onntvsupport.com/#product_support-2
        or call 1-844-334-2355

        If you have any further questions, please don't hesitate to contact us again.


        Best regards,
        Mary

    • Moreno80's avatar
      Moreno80
      Newbie
      2 years ago

      I have a 75 in and it is glitching and 2 lines only on the top how 🤔 can I fix it 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Moreno80,

        Thanks for the first post to the Roku Community!

        We understand that you have issues with your Roku TV. We'd like to take action on this, but we need more details to see if there are any options that we can look further into.

        Refer to these questions to better identify the issue you're experiencing:

        • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
        • Could you send us a photo or a screenshot of your issue?
        • Does the issue occur only on a specific channel while streaming or throughout the Roku platform?
        • What specific steps have you taken so far to reproduce the issue?

        We look forward to hearing from you and looking closely into this issue.

        All the best,
        Chel