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Minoo's avatar
Minoo
Newbie
2 years ago

My Roku TV remote suddenly popped

Is this help offered to other customers who are having the same issue? I had the exact same thing happen. One remote was my daughter's, which we ended up upgrading anyhow. Recently it was my remote the was purchased at the same time as the upgrade. Its barely 6 months old. I've cleaned the remote of the acid but like the O.G posted I'm afraid that'll happen again or might not be safe. Because I have a Roku express. I'm not allowed to talk to customer service via chat. Its not covered apparently. 

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  • Anothercustomer's avatar
    Anothercustomer
    Reel Rookie
    2 years ago

    I have never been contacted by Roku with any advice or offer to repair/replace or correct the issue other than suggesting I buy a replacement remote from the Roku site. I was contacted and asked to provide the device ID/serial # but, nothing ever came of it. I have since switched to a Google Chrome Cast device for my televisions. It was actually cheaper when on sale ($20 check the black Friday sale or Cyber Monday deals happening right now) and I have had no issues at all with the Chrome Cast devices.

    I do not approve of Roku's response to these potentially dangerous issues and cannot forgive them for refusing to allow ALL their customers to receive help from them with their product issues regardless of price/version.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Minoo,

    A warm welcome here in the Roku Community!

    We'd like to take a closer look into the issue you're having with the Roku remote. Could you clarify more about the problem that you're having?

    We'll wait for your response.

    Thanks,

    John