Forum Discussion

jjiehljr23's avatar
jjiehljr23
Newbie
3 years ago

My roku tv keeps stuttering when on game mode

I’ve tried to factory reset my tv, update it and looked at all the settings no matter what I did nothing fixed it is there anything I can do to fix this issue?
Voyage's avatar
Voyage
Reel Rookie
3 years ago

Tried other hdmi cable but none could fix the problem. Tried factory resetting the tv but didn't work.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Voyage Caden3ds 

    Thanks for the post.

    We would be more than happy to look further into this issue for you, but we will need more detailed information. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 
    • photo or video of the issue occurring on screen so we can better understand the issue you are experiencing

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • Voyage's avatar
      Voyage
      Reel Rookie
      3 years ago

      The model name of my roku tv is 32s325. Serial number is YK0013535922 amd the os is 11.5.0 build is 4312-48

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi Voyage 

        Thanks for the follow up regarding the issue you are experiencing with stuttering when on Game Mode.

        Can you please provide us the following information so we can investigate the issue further:

        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing
        • photo or video of the issue occurring on screen so we can better understand the issue you are experiencing

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate the issue further. We look forward to hearing back from you.


        Thanks,
        Danny