Forum Discussion

sami2004's avatar
sami2004
Newbie
2 years ago

my roku streaming device when plugged in blue light come on then starts flashing then goes off

when i plug my device in the blue light come on then start flashing then goes off ,was working then stopped  
tv & player wifi
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

What's up? sami2004,

A pleasant welcome from the Roku Community!

Thanks for reaching out to us. We're sure we will get your issue resolved positively.

  • Can you please specify the issue you are experiencing? 
  • What are the steps to reproduce the issue you are seeing? 
  • What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Regards,

Arjiemar

happydazejl's avatar
happydazejl
Reel Rookie
2 years ago

Problem is as stated, blue light comes on then starts flashing then goes off.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi happydazejl,

    Thanks for reaching us here in the Roku Community!

    We see that you're seeing an issue with your Roku device. We'd like to take a closer look.

    Could you tell us how are you powering it? Is it directly to a wall outlet or the TV USB port? Also, is this a newly activated device? Or have you used it before?

    Tell us more about this so that we can further assist you.

    Thanks,

    Rey

    • Billie_kimber's avatar
      Billie_kimber
      Reel Rookie
      2 years ago

      I'm having the same issue. It's not anew device it's an express device and it's powered direct from the wall. I've tried a different plug and cable. It's happened to 2 devices at exactly the same time. Nothing has been changed internet wise, I've tried using the reset button on the box and it's still an issue and I've tried restarting the router too.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for posting here in the Roku Community, Billie_kimber.

        Your precise information about your concern is appreciated and acknowledged. No worries! We're here to help you find the best resolution possible.

        Firstly, may we know what TV models your Roku Express players are connected to? Have you tried to check the setup input of your TV to see if the HDMI settings are correctly selected? 

        We also suggest trying to plug it into a different TV to see if it will make any difference. 

        We'll be looking forward to your response. 

        Best regards,
        Carly

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi mercatiwriter,

        Thanks for letting us know.

        Could you tell us how are you powering it? Is it directly to a wall outlet or the TV USB port? Also, have you tried resetting the device?

        Please keep us posted.

        Regards,
        Janadee