Forum Discussion

Dolemite1375's avatar
Dolemite1375
Newbie
2 years ago
Solved

My Roku Stick keeps freezing. It usually freezes on the screensaver

My Roku Stick keeps freezing. It usually freezes on the screensaver, but now it’s starting to freeze on Tubi Tv. This started happening two weeks ago. When it happens the remote still works to turn m...
TV & Player Setup
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    We're grateful to have you here at the Roku Community, Dolemite1375.

    We'd be more than happy to find you the best course of action regarding your issue. In this case, have you tried to perform a factory reset on your Roku streaming stick? You can follow the steps provided by our Support article to help you on How to Factory Reset your Roku streaming device.

    Let us know how it goes and we'd be more than happy to assist you with this further.

    Kind regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

We're grateful to have you here at the Roku Community, Dolemite1375.

We'd be more than happy to find you the best course of action regarding your issue. In this case, have you tried to perform a factory reset on your Roku streaming stick? You can follow the steps provided by our Support article to help you on How to Factory Reset your Roku streaming device.

Let us know how it goes and we'd be more than happy to assist you with this further.

Kind regards,
Carly

  • jfdaigle44's avatar
    jfdaigle44
    Channel Surfer
    2 years ago

    I have the same problem, i wish I could get to the home screen and follow steps for a factory reset but it keeps rebooting and I don't even get there...

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Thanks for sharing the experience you've had with this issue, jfdaigle44.

      If this is the case, try performing a hard reset on the device itself. If the device was a streaming player, locate the reset button on the back or bottom of the device labeled "reset". If the device happens to be a Roku TV, please prepare a pin and insert it into the reset pinhole at the back of your TV. Press and hold it until the TV shuts off.

      We hope the reset resolves this issue. Please inform us of your findings.

      Regards,
      Janadee

      • jfdaigle44's avatar
        jfdaigle44
        Channel Surfer
        2 years ago

        it is a stick, I was told to hit the reset for 20secs while booting, but it does not help. if it does boot properly, it freezes after 20-30sec, and start over.