Forum Discussion

Greguser's avatar
Greguser
Newbie
3 years ago

My ROKU skips tiles and doesn't move one by one tile or option menu

I have checked all the buttons and they are not stuck.  Do you have another recommendation?  
remotes
NeilNYG's avatar
NeilNYG
Channel Surfer
3 years ago

I have the same issue, but it only happens in the Max channel.  What is going on???  It's unusable.

NeilNYG's avatar
NeilNYG
Channel Surfer
3 years ago

I unplugged it and plugged back in and now it works fine.  Very weird.

  • rbhous's avatar
    rbhous
    Newbie
    3 years ago

    I am having the same issue on all my Rokus, 4 devices.  I am plugged into the wall.  I have 3 roku ultras and 1 roku soundbar pro and all devices are having issues with skipping channels.  I just started 3 days ago after 3 years of not doing it.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi rbhous,

      Thanks for posting in the Roku Community!

      We understand you're having a problem with the Roku remote since it is skipping channels. We're happy to help. Please follow these steps:

      1. Press Home on your Roku remote.
      2. Scroll and select Settings.
      3. Select System.
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System Restart.

      If the problem still persists, you can also check out this link: How to Fix Your Roku Voice or Simple Remote That Is Not Working.

      Please keep us posted on what you find out.

      All the best,

      John