Forum Discussion

Greguser's avatar
Greguser
Newbie
3 years ago

My ROKU skips tiles and doesn't move one by one tile or option menu

I have checked all the buttons and they are not stuck.  Do you have another recommendation?  
remotes
NeilNYG's avatar
NeilNYG
Channel Surfer
3 years ago

I have the same issue, but it only happens in the Max channel.  What is going on???  It's unusable.

  • NeilNYG's avatar
    NeilNYG
    Channel Surfer
    3 years ago

    I unplugged it and plugged back in and now it works fine.  Very weird.

    • rbhous's avatar
      rbhous
      Newbie
      3 years ago

      I am having the same issue on all my Rokus, 4 devices.  I am plugged into the wall.  I have 3 roku ultras and 1 roku soundbar pro and all devices are having issues with skipping channels.  I just started 3 days ago after 3 years of not doing it.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi rbhous,

        Thanks for posting in the Roku Community!

        We understand you're having a problem with the Roku remote since it is skipping channels. We're happy to help. Please follow these steps:

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System Restart.

        If the problem still persists, you can also check out this link: How to Fix Your Roku Voice or Simple Remote That Is Not Working.

        Please keep us posted on what you find out.

        All the best,

        John

  • somark37's avatar
    somark37
    Newbie
    2 years ago

    I have the same issue but only for Hulu.  Other services (Netflix, Amazon, Max) are OK.  It's a weirdly specific anomaly.  It's frustrating.

  • NeilNYG's avatar
    NeilNYG
    Channel Surfer
    2 years ago

    Unplug and plug back in.  It fixed the same issue for me.

    • NeilNYG's avatar
      NeilNYG
      Channel Surfer
      2 years ago

      To clarify ... unplug the Roku and plug back in.

      • Redmorn's avatar
        Redmorn
        Reel Rookie
        2 years ago

        You can do both unplug your Roku and your tv. But the unplugging my tv for about a minute was what worked for me. I haven’t had any issues since.