Forum Discussion
RokuJharra-Q
11 months agoRetired Moderator
Hi, @Blackbornfn. Thank you for reporting this issue to the Roku community!
Just like our Roku streaming expert makaiguy said, the Long-Range WiFi receiver, known as WR001 or WR002, is important for your Roku streaming stick. If it's missing or not working correctly, your Roku device won't be able to connect to your network or communicate with its remote.
In order to assist you further with this issue, we would like to gather the following information:
- Have you successfully paired this remote before?
- When did the issue occur?
- What type of Roku remote do you have? (What Roku remote do I have?)
- Roku device model
- Serial number or Device ID (How can I find my serial number?)
You can also try some troubleshooting steps on how to fix your Roku voice remote to see if it helps.
We look forward to hearing from you and looking closely into this issue.
Thanks,
Jharra