Forum Discussion

Ummagumma1969's avatar
Ummagumma1969
Newbie
3 years ago

My Roku remote uses batteries at an unacceptable level

My Roku remote consumes batteries at an unacceptable level. I've gone through this forum and have tried all the suggested remedies.  Nothing helps. My device is less than a year old. Please hel...
remotes
RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello Ericm1

Thanks for the post.

We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote?

Please keep us posted with the detail.

 

Regards,
Karla

Ericm1's avatar
Ericm1
Binge Watcher
3 years ago

The serial number is in the original post….

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello Ericm1

    Appreciate the response.

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

    Thank you for your patience and understanding as we try to resolve your issue.

     

    Regards,
    Karla

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Ericm1-

    As far as I know, any Roku remote with a microphone connects to the Roku by wifi-direct.  Wifi remotes must be linked to the individual Roku they are to control and can be affected by wifi issues.

    Again as far as I know, all remotes without microphones control by infrared not wifi.  Infrared remotes are not linked individually to any given Roku device and they are not affected by wifi issues.

    So.. are the ones not giving you battery problems infrared remotes?