My Roku Keeps Scrolling

Hi 3nair

Thanks for following up.

For us to further help you out, please reply here with the Roku device serial number associated with the affected remote. It can be viewed at the back or underneath the device itself.

We look forward to your response. 

All the best,
Kariza

Hopefully Kariza will help you.  Clearly there's a stuck/shorted button on your remote, but don't worry, your batteries will be dead soon and then it will stop scrolling.  :-)

Hello kelvarnsen

We're here to help!

Please reply here with the device ID of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

All the best,
Kariza

kelvarnsen

Thanks for the reply.

Could you try to check at the back or underneath the Roku device itself (not the remote) if there's a device ID or serial number? 

We'll keep an eye out for your reply.

All the best,
Kariza

renojim all the button seems to be working fine.

when the remote is pointed towards me (the front of the remote away from the box) the scrolling stops, but when i point it again the scrolling continues

Did you try the camera trick?  Obviously it's the remote if you point it away and the scrolling stops.

renojim Yes I tried pointing the camera, i do see the flashing red light but i can’t  make it stop. Tried pressing all the buttons softly and long presses, still nothing.

RokuKariza-D 

Serial No. YG007H897461

Thank you, 3nair

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

RokuKariza-D 

Thank you. Will wait for your Support team to get in touch with me.

RokuKariza-D 

I just want to follow up regarding the issue I’m having with my device. No one from your support team has gotten in touch with me.

Hi,

I still have yet to hear for a solution for my remote scrolling by itself. Haven’t heard from the Roku support team as well.

3nair

Thanks for the post.

It looks like our Support team has recently reached out to you. We would recommend checking your email and possibly your Spam folder as sometimes our contact can be found there.

Thanks,
Danny

I had this problem with old one.  Went out and bought a new one, because I thought it was 'wore out'.   New one does same thing.  No line of sight blockage.   I can be right on top of the player and it still does it.   Feel like I wasted money on trying to get issue resolved.   Please help.

Same thing happened to me. First Roku started wild scrolling after I’d had it maybe 2 years. Figured it was “old” so bought a new one last month. Worked for maybe 3 weeks and now same problem again! I’m not buying a third one! Is the company having quality control issues?? Sooo annoying!

I have same issue with scrolling. I have taken the batteries out of the remote and that does nothing. Still unstoppable scrolling. I've had the tv maybe a month bought brand new. 

Yoshie8577 

Take batteries out of ALL remotes in the room, any remote not just a Roku remote can have stuck button, once the Roku commands get stuck in constant IR feedback loop from offending remote can carry the roku command for ever until its replaced by another IR command. 

Re-introduce each remote until you find the culprit remote. 

I have been running into this issue too. Usually it is when you press the remote arrow buttons it will decide to go in a different direction. Then keep going in that direction even after I stop touching the remote. Restarted the Roku from the settings menu and pulled the plug. Also changer the batteries but nothing seemed to help. Who is it I can contact for more help?

Hi Kariza,

I don't see a device number but the serial number is 5S6739183210. There is also an FCC ID and an IC number. Not sure if those would help.

Also not sure if this is relevant but yesterday I was watching Netflix and the little light on the remote lit up and it scrolled right in it's own, probably about 10 minutes after I last touched it.

Thanks so much.

Hi RokuKariza-D,

The serial number I posted above is from my Roku device. It's a Roku stick and the numbers I mentioned are the only ones on it.

kelvarnsen

Thanks for the prompt response.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

I have the same problem as these other and i am posting the serial number.  Can you send me a new remote.   I have tried batteried, unstuck buttons, restarting. It only scrolls when i point at it.  I think one of the original roku batteried exploded inside of it.

Thanks

Serial number S00831360T9T

Hi krpcons,

We're sorry to hear of the troubles.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there. 

We appreciate your patience in the meantime.

Regards,
Nimfa

The Voice Remote Control that came with my newly purchased Roku Express 4KPlus device is also doing the scrolling talked about here.  It gets going with the one press (not holding) of the resume button....scrolling across items in the list or down the topics...not able to stop and make the selection I want.  Have tried all the ideas suggested here...unplugging and batteries, and even the suggestion from someone to not aim the remote directly at the device....but still it scrolls. Have been trying since it was received...a few weeks now.  Device was purchased from Roku itself.  It sure seems like need a new remote.   Can you help me?

Mister C

Hi MisterC,

Thanks for posting in the Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Please keep us posted.


Best regards,
Mary