My Roku remote has a mind of it's own, it recently started scrolling wildly through each menu screen ignoring button presses as it scrolls every which way. I restarted the system, I changed the batteries and the problem persists.
Help please!
I have restarted it, number of times, no use.
There's probably a stuck button.
I had the same issue. Found a different remote with something holding down one of its buttons. Once released, Roku worked just fine.
Hi everyone,
Thanks for the posts.
If you're still experiencing the issue stated in the titles on this thread, please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself.
We'll be able to further assist you from there.
All the best,
Kariza
My roku is also constantly scrolling. I even paid $20 for roku remote on my smartphone. Still scrolling. Dont know what to do!
Michellemulhaul wrote:My roku is also constantly scrolling. I even paid $20 for roku remote on my smartphone. Still scrolling. Dont know what to do!
The Roku Remote app for mobile devices (Android/iOS) is free - not $20.
If you paid $20 for a "Roku Remote" app you were likely scammed.
You can get an official replacement remote for $20 (Voice Remote) from Roku.com or Walmart/Best Buy/Amazon/etc - its an actual remote, not an app.
What is your Roku model # and firmware version? Settings/System/About
Do you have the original remote that came with your Roku?
Just encountered this issue a few weeks ago, happening sporadically. Some nights it would freak out, some nights it wouldn't. For my situation, though, the problem would be solved by simply taking the batteries out of the remote. Funny enough, when you hit the power button on the Roku remote (or in this case, the Home button because we had an older model w/o an actual power button) that would turn on our Vizio TV and go straight to the HDMI port where the stick was plugged in. Now my wife thinks our condo is haunted because the TV rando turned on the other day w/o her touching either the Roku or TV remotes. And I can use the app, instead. But I'm old and used to using remotes, not phones and apps for controlling devices, so I rarely ever went that route. However, the issue seemed solved when I turned on the TV last night and the input where the stick is plugged in said "device couldn't be found". I unplugged the little cord from the back of the stick, waited a minute, plugged back in AND.... nothing. Unplugged the cord from the socket itself, waited a min, plugged back in AND.... nothing. Pulled the stick out of the port in the TV, waited a min, plugged back in ANNNND.... well, you get the point. Safe to say that if anyone encounters this issue from here on out, it very well could be your stick telling you it's about to bite the dust. BUT I'll admit that we had the stick for 5 years and just now encountered this issue so I'd say for $30, we got our money's worth.
I have the same problem with my Roku Premiere. Restarted the device multiple times, no "stuck" buttons, changed the batteries, etc. I haven't even had it for one year yet and it's unusable. What do I do now?
It's been over 2 months since my original post and not even the common decency of a reply. I am surprised at the lack of customer support from Roku.
Hello oneofthe58tribe
We sincerely apologize for the delay in response.
Please provide us with the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself.
We'll keep an eye out for your reply.
All the best,
Kariza
This post is old, but the issue was new for me. It seems the remote may have been the source of the scrolling problem. It stopped scrolling when the remote was replaced.
