Forum Discussion

TWFish's avatar
TWFish
Newbie
10 months ago
Solved

My Roku is connected to my WiFi but my apps will not load. Circle keeps spinning.

My Roku is connected to my WiFi but my apps will not load. Circle keeps spinning. 

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! TWFish,

    Thanks for reaching out to the Roku Community!

    We appreciate you contacting us about your Roku device's buffering issue. We're pleased to assist you.

    • What Roku device are you using right now?
    • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
    • Is this the first time you have experienced this issue? When did it start?
    • Did we recently make any changes to your network or network provider?

    Try the steps below to help resolve the problem.

    1. Power cycle/ Unplug the Roku device for 30 seconds
    2. Restart the router
    3. Perform a Network Connection Reset on your Roku device by navigating to Settings > Advanced system settings > Network connection reset > Reset connection.
      • Note: Before doing make sure you know your WiFi credentials. 
    4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure the problem is not with your device. 

    If you can connect your Roku device to your mobile hotspot without issues, we recommend contacting your internet provider and telling them you can.

    For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

    Thanks,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! Jmaddox,

    Thanks for reaching out to the Roku Community!

    We appreciate you reaching out to us about one of your Roku TVs having an issue with your app buffering. We're pleased to assist.

    • Is this the first time you have experienced this issue? If not, when did it start?
    • Is your Roku TV up to date?
    • What is the error message that you're getting?

    Follow the instructions below to check for software and app updates manually.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to check for updates manually

    To fix internet errors and troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

    Thanks,
    Arjiemar

     

3 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hello! TWFish,

    Thanks for reaching out to the Roku Community!

    We appreciate you contacting us about your Roku device's buffering issue. We're pleased to assist you.

    • What Roku device are you using right now?
    • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
    • Is this the first time you have experienced this issue? When did it start?
    • Did we recently make any changes to your network or network provider?

    Try the steps below to help resolve the problem.

    1. Power cycle/ Unplug the Roku device for 30 seconds
    2. Restart the router
    3. Perform a Network Connection Reset on your Roku device by navigating to Settings > Advanced system settings > Network connection reset > Reset connection.
      • Note: Before doing make sure you know your WiFi credentials. 
    4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure the problem is not with your device. 

    If you can connect your Roku device to your mobile hotspot without issues, we recommend contacting your internet provider and telling them you can.

    For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

    Thanks,
    Arjiemar

    • Jmaddox's avatar
      Jmaddox
      Newbie
      10 months ago

      I am also having the same problem, but just with one of my Roku TVs. The other one works fine. It says I’m connected to the Internet, but none of my apps will open, I get a network error. I was able to connect the TV to my hotspot on my phone, but I had the same issue with the apps.

      please advise 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        10 months ago

        Hello! Jmaddox,

        Thanks for reaching out to the Roku Community!

        We appreciate you reaching out to us about one of your Roku TVs having an issue with your app buffering. We're pleased to assist.

        • Is this the first time you have experienced this issue? If not, when did it start?
        • Is your Roku TV up to date?
        • What is the error message that you're getting?

        Follow the instructions below to check for software and app updates manually.

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Software update
        5. Select Check Now to check for updates manually

        To fix internet errors and troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

        Thanks,
        Arjiemar