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d3mk34's avatar
d3mk34
Newbie
2 years ago
Solved

my roku express keeps rebooting!!

I just did an update and now it Just keeps rebooting to Roku screen. it doesnt go past that screen. I tried to factory reset on the streaming device and did nothing. keeps doing the same. need help!!!

tv & player features
  • renojim's avatar
    renojim
    2 years ago

    Try a different power source, especially if you're using the TV's USB port for power.  Any 5V 1A (or more than 1 Amp) USB power adapter/charger from a phone or tablet should do.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Greetings from the Roku Community Alicston!

    We understand that you're having an issue with your Roku device, and we appreciate the troubleshooting attempts.

    No worries! we are here and ready to help you with this issue.

    Please be advised that our engineering team is aware of this issue, and we will process a replacement and send you a private message about it.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for the update, Alicston!

    Hope you're doing great! We wanted to give you a heads-up that we've sent you a private message. It would be greatly appreciated if you could take a moment to review it at your earliest convenience.

    Thanks,
    Jharra

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  • joanl2024's avatar
    joanl2024
    Channel Surfer
    6 months ago

    My Roku device keeps rebooting over and over. The streaming then stalls and goes back to Roku setup. Then you have log back into all the apps again! It’s so annoying.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Thanks for chiming in here in the Roku Community, joanl2024!

      I noticed that you're also experiencing the same behavior on your Roku, and I would like to investigate this further. 

      Could you please provide the following information requested above this thread so we can have more visibility on your concern? 

      Looking forward to hearing from you soon. 

      Best,
      The Roku Community Team

      • joanl2024's avatar
        joanl2024
        Channel Surfer
        6 months ago

        Hi Roku Community

        You asked for the following information, see below:

        • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

        My Roku Device Model: S07U2183LUD5

        Serial Number: X01600L3LUFD5

        Software Version: 14.1.4 / Build 7709

        Hope this helps.

        Joan