Forum Discussion

d3mk34's avatar
d3mk34
Newbie
2 years ago
Solved

my roku express keeps rebooting!!

I just did an update and now it Just keeps rebooting to Roku screen. it doesnt go past that screen. I tried to factory reset on the streaming device and did nothing. keeps doing the same. need help!!!

TV & Player Features
  • renojim's avatar
    renojim
    2 years ago

    Try a different power source, especially if you're using the TV's USB port for power.  Any 5V 1A (or more than 1 Amp) USB power adapter/charger from a phone or tablet should do.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Greetings from the Roku Community Alicston!

    We understand that you're having an issue with your Roku device, and we appreciate the troubleshooting attempts.

    No worries! we are here and ready to help you with this issue.

    Please be advised that our engineering team is aware of this issue, and we will process a replacement and send you a private message about it.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thank you for the update, Alicston!

    Hope you're doing great! We wanted to give you a heads-up that we've sent you a private message. It would be greatly appreciated if you could take a moment to review it at your earliest convenience.

    Thanks,
    Jharra

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Try a different power source, especially if you're using the TV's USB port for power.  Any 5V 1A (or more than 1 Amp) USB power adapter/charger from a phone or tablet should do.

    • Eiren's avatar
      Eiren
      Newbie
      2 months ago

      I have the same problem, rebooting forever 

      • fastflyer's avatar
        fastflyer
        Reel Rookie
        2 months ago

        Nothing ever gets resolved.   It's been a month now, and Roku says they are working the issue.  Obviously the design flaw is impacting a large number of people.  It is disheartening to see Roku not stand behind their product.   I believe the next step might be to file with the BBB...

  • Alicston's avatar
    Alicston
    Reel Rookie
    2 years ago

    Hi there, so I had one of the first Rokus and it was great. Then I got a Roku Express and it had issues where it froze inconsistently but regularly, and I needed to reset my modem/router and let the Roku cool down before it would act normally again. Which was pretty inconvenient.

    I have since moved to a new place with this second unit, and it has been troublesome since day one. I have wifi 6 but used a wifi extender with a dedicated 2.4 ghz band just for the Roku. The Roku is plugged directly into a USB port on my power bar.

    It consistently reboots itself every day, at least once a day. Sometimes it will resolve itself. This week, it has just gone into endless loop of rebooting. I’ve had it powered off, I’ve rebooted the modem and router several times. I’ve had luck with it twice in the last seven days to watch something. Sometimes it will get to the Home Screen but if I use the remote to select a channel, that’s enough to trigger another endless loop of reboots.

    i don’t want to upgrade to an ultra if this is just the norm with Roku products. I might as well just stream from my computer if I have to get up to cross the room this often anyways.

    Any possible ideas as to why this is happening? This unit is less than 2 years old.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Community Moderator
      2 years ago

      Greetings from the Roku Community Alicston!

      We understand that you're having an issue with your Roku device, and we appreciate the troubleshooting attempts.

      No worries! we are here and ready to help you with this issue.

      Please be advised that our engineering team is aware of this issue, and we will process a replacement and send you a private message about it.

      Thanks,
      Jharra

    • Cjgonzo4's avatar
      Cjgonzo4
      Newbie
      12 months ago

      Okay, we are having this same issue. It's been happening for a few days now. It's rebooted 4 times in the last hour. My husband isnsuper pissed off because he's watching the NBA playoffs. My Roku is already set up to update automatically. I've checked that. We will unplug it.tonight and power reset everything. Hopefully this will fix it because it's never done this so much in a day. Super annoying!

  • illashiza12's avatar
    illashiza12
    Reel Rookie
    12 months ago

    Try unplugging the Roku device from power for a few minutes, then plug it back in and restart. If the issue persists, contact Roku support for further assistance with troubleshooting or replacing the device

  • illashiza12's avatar
    illashiza12
    Reel Rookie
    12 months ago

    Try unplugging the Roku device from power for a few minutes, then plug it back in and restart. If the issue persists, contact Roku support for further assistance with troubleshooting or replacing the device

  • illashiza12's avatar
    illashiza12
    Reel Rookie
    12 months ago

    If factory resetting didn't resolve the issue, try contacting Roku support for advanced troubleshooting steps or device replacement. They can assist you further in resolving the persistent rebooting problem.

  • litos79's avatar
    litos79
    Newbie
    9 months ago

    Did anyone find a solution for this problem as I am experiencing the same issue. And I would like to know if there's a quick fix for this...

  • Hoppers-PDX's avatar
    Hoppers-PDX
    Newbie
    9 months ago

    I bought a brand new Ultra LT and it’s stuck in an endless reboot cycle. Seems extremely flaky. It reboots while I’m entering the wifi password, while it’s checking the network, while it’s downloading. I’ve read dozens of these posts and tried numerous suggestions. Different wifi routers, restarting my routers, resting my new Roku.

    Per all these posts, Appears to me Roku’s quality has fallen through the floor.

    Guess I’ll be getting my money back from Walmart tomorrow and looking for alternative streaming device.

  • Ricketts77's avatar
    Ricketts77
    Reel Rookie
    7 months ago

    Mine is doing same thing out of the blue. Is there a verified fix for this?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Ricketts77,

      Welcome to the Roku Community!

      Thank you for expressing your concerns regarding the problem with your Roku Express that keeps rebooting. We're here to assist you with this.

      Could you provide us with the following detailed information below about how a Roku device behaves when it reboots?

      • Does the reboot happen when you first turn on the television, or does it take place while you are actively watching content or navigating through channels?
      • When did you start to experience the issue?
      • Did you receive the recent software update prior to this issue started? If so, what is the OS version of your Roku device?
      • Model of your Roku Express (you can locate this by going through Settings > System > About)

      Providing these details will help us to look close into the issue. Please keep us posted.

      Regards,
      Riamie

  • Btownsouth's avatar
    Btownsouth
    Reel Rookie
    5 months ago

    I am having the same issue.  We have tried everything.  Keeps restarting.  

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Thanks for chiming in on this Community thread, Btownsouth!

      We appreciate your effort to reach out to us. We'll help you get this sorted out quickly so you can return to streaming soon. 

      Could you please provide the following requested information above this thread provided by RokuRiamie-D, and get back to us so we can take a closer look at your concern?

      With more information, we can assist you effectively.

      Best,
      Emman

      • Btownsouth's avatar
        Btownsouth
        Reel Rookie
        5 months ago

        Our Roku just keeps returning to the home screen.  We have tried unplugging, the reset button.  We have not had it long.  Any suggestions?