Forum Discussion

Perry2's avatar
Perry2
Channel Surfer
3 years ago
Solved

My Roku device keeps scrolling

My Roku continues to Sroll with batteries out.
remotes
  • RokuNimfa-C's avatar
    RokuNimfa-C
    3 years ago

    Hi Perry2, 

    Welcome to the Roku Community. 

    We would like to help you find out what's going on with your Roku device. Were you able to restart your Roku device from the Setting menu? If so, go to Settings > System > System restart. If this is impossible to do, we suggest you unplug the device from the power source for 10 - 15 minutes and see if it helps. 

    Let us know how it goes. 


    Regards, 
    Nimfa

  • Perry2's avatar
    Perry2
    2 years ago

    The remote that came with my Old TV was jammed. A button was stuck. I took the batteries out and now my new Roku works great on my old Vizio. My of Vizio is not a Smart TV.

    Problem is solved.

    co

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Community users!

    Thanks for flagging this issue with us, and we appreciate your posts.

    Our team is well aware of this issue, and further investigations are ongoing for a fix regarding this issue. For the time being, the workaround with this is to perform a system restart to resolve the skipping scrolling tile issue. Kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly observe any improvements.

    All the best,
    Kash

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi Perry2, 

Welcome to the Roku Community. 

We would like to help you find out what's going on with your Roku device. Were you able to restart your Roku device from the Setting menu? If so, go to Settings > System > System restart. If this is impossible to do, we suggest you unplug the device from the power source for 10 - 15 minutes and see if it helps. 

Let us know how it goes. 


Regards, 
Nimfa

Perry2's avatar
Perry2
Channel Surfer
2 years ago

The remote that came with my Old TV was jammed. A button was stuck. I took the batteries out and now my new Roku works great on my old Vizio. My of Vizio is not a Smart TV.

Problem is solved.

co

  • lohphat's avatar
    lohphat
    Streaming Star
    2 years ago

    You can't take the batteries out of a remote pro, it's recharged via a USB cable.

    THe scrolling problem still persists for those of us with Streaming Sticks and rechargeable Remote Pros.